Refund policy

 

Returns & Exchanges

    At Salty Girl, many of our products are handcrafted or made-to-order, which means each piece is created specifically for you. Because of this, custom, personalized, and print-on-demand apparel are final sale.

    We accept exchanges on standard stocked items when the following conditions are met:

    • You contact us within 7 days of delivery
    • Item is returned within 30 days of delivery
    • Item is unused, undamaged, and returned in original packaging
    • Return shipping costs are the responsibility of the buyer
    • A 20% restocking fee applies to approved exchanges
    • Items returned showing signs of use, damage, or improper packaging cannot be accepted.

    Order Cancellations

    Due to the handmade and made-to-order nature of our products, orders begin processing quickly. Cancellation requests made within 48 hours of purchase may be eligible for a full refund. Requests made after 48 hours are subject to a 20% service/restocking fee.

    Damaged or Incorrect Orders

    If your order arrives damaged or incorrect, please contact us immediately so we can make it right.

    Email cherie@mainesaltygirl.com with photos of:

    • The damaged item
    • The packaging it arrived in

    This helps us arrange a replacement quickly and file a claim with the shipping carrier when needed.